insic AVS Module Retention

insic AVS Retention module for customer retention in the ID workflow

The insic AVS Retention module is used for customer retention in complex ID workflows.

In the complex identification process, users often abandon the process or, for example, do not continue after a SCHUFA identity check with an instant play limit. The insic Retention module reactivates players at the exact point of abandonment, tailored to the individual status of the ID workflow.

Time management plays a key role here. Different communication timings must be considered based on user behavior and process specifications.

Users are likely to register for a leisure activity during a time slot that suits them, including private activities. Further communication should be oriented toward this time slot, with messages sent shortly beforehand. Reminders should be sent in a temporal context before and after trigger points such as…

• the customer is probably still online after registration,
• he is no longer in the deposit process,
• Data to be transferred has now reached the customer,
• Deadlines have just expired and processes need to be restarted on the user side.

The insic Workflow Manager allows you to freely define time-dependent trigger points for sending messages to the user. Customer support becomes especially important at critical points, such as reaching the instant play limit or failing ID attempts.

Increase your success rate measurably with user communication that is perfectly tailored in terms of time and content!